Return Policy

At Paper & Wax, we strive to provide you with the highest quality products and a delightful experience. If you encounter any issues with your order, please let us know immediately so we can address and correct the problem.

Return Guidelines:

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 14 days of receiving your order. Provide a detailed description of the issue along with clear photos of the product. We will review your claim and, at our discretion, may offer a replacement or a refund. Please note that our decision on returns and refunds is final.

  2. Design Preferences: Returns or refunds will not be provided based on personal preferences regarding the design of the products. Our designs are curated with care, and we hope you enjoy them as much as we do.

Limitations of Liability:

  • Paper & Wax is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our liability is limited to the replacement cost of the defective or damaged product.
  • We reserve the right to refuse any return or refund request that does not comply with our policy or is deemed to be fraudulent.

To initiate a return or report an issue, please contact our customer service team at customerservice@paperandwax.co. By purchasing from Paper & Wax, you agree to this return policy and the limitations of liability stated herein.

Thank you for your understanding and for being a valued member of the Paper & Wax community.