Paper & Wax Privacy Policy

Introduction

Paper & Wax is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from our website. This policy is designed to comply with the California Consumer Privacy Act (CCPA).

Information We Collect

We collect personal information from you when you place an order or subscribe to our services. This includes:

  • Identifiers: Name, email address, billing and shipping address, and phone number.
  • Payment Information: Credit card details and other payment-related information.

How We Collect Information

  • Directly from You: When you provide it to us through forms on our website.
  • Automatically: Through cookies and other tracking technologies as you navigate our website.

How We Use Your Information

We use your personal information to:

  • Process payments and manage subscriptions.
  • Send subscription materials such as guide videos.
  • Send newsletters, surveys, and promotional offers that you have opted in to receive.
  • Improve our website and services based on your feedback.
  • Comply with legal obligations and resolve disputes.

Legal Basis for Processing Personal Data (GDPR Considerations)

Although you primarily operate in the USA, if you expand or engage with European customers, ensure compliance with GDPR by including legal bases:

  • Consent: For sending marketing communications.
  • Contract: To fulfill orders and manage subscriptions.
  • Legal Obligation: For compliance with laws.

Marketing Communications

We will only send you marketing materials if you have opted in to receive them. You can opt-in by checking the appropriate box during the signup process. You can opt-out at any time by following the unsubscribe link in any of our emails or by contacting us directly.

Information Sharing

We share your personal information with third parties to help us provide our services, such as:

  • Payment Processors: Information shared includes payment details necessary for transaction processing.
  • Shipping Companies: Information shared includes your name, address, and contact details to facilitate product delivery.
  • Analytics Providers: Information shared includes usage data to help us understand and improve our services.

We do not sell your personal information to third parties.

Data Storage and Security

Your personal information is stored on Shopify's secure servers. Shopify employs various security measures, including encryption, SSL certificates, two-factor authentication, regular security audits, and compliance with industry standards like PCI DSS to protect your data from unauthorized access, breaches, and other threats​ (Shopify)​​ (Uncover Commerce)​​ (Shopify Community)​.

Your Data Rights

Under the CCPA, California residents have the following rights:

  • Right to Know: Request information about the categories and specific pieces of personal data we have collected.
  • Right to Delete: Request deletion of personal data we have collected, subject to certain exceptions.
  • Right to Opt-Out: Opt-out of the sale of personal data, even though we do not sell personal information.
  • Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at customerservice@paperandwax.co. We will verify your identity before processing your request to ensure your data is protected. We aim to respond to all requests within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You have the option to accept or reject different categories of cookies. Upon visiting our site, you will see a cookie banner asking for your consent to use cookies. You can manage your cookie preferences through this banner or at any time through your browser settings.

Types of Cookies We Use:

  • Necessary Cookies: Essential for website functionality and cannot be disabled. Examples include _shopify_country, _secure_session_id.
  • Performance Cookies: Collect anonymous data on how visitors use our site, such as first-party analytics cookies used to estimate unique visitors and improve site performance.
  • Functional Cookies: Remember your preferences to enhance your experience, such as user interface customization cookies.
  • Advertising Cookies: Tailor marketing to your interests, such as cookies used by third-party advertisers like Google Analytics and Facebook Pixel.
  • Social Media Cookies: Integrate social media features, such as Facebook 'like' buttons, and track interactions with these features.

You can manage your cookie preferences by clicking on the 'Manage Cookies' link in the footer of our website. This will allow you to adjust your preferences or withdraw consent at any time.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

  • Legal Obligations: Retention periods mandated by law.
  • Contractual Obligations: Requirements set out in contracts with our service providers.
  • Business Needs: Data necessary for operational purposes, such as customer support.

Specific retention periods include:

  • Account Information: Retained as long as your account is active and for up to 3 years after account closure.
  • Transaction Data: Retained for 7 years for compliance with tax and legal obligations.
  • Marketing Data: Retained until you opt-out or withdraw consent.
  • Website Analytics Data: Retained for up to 26 months.

For more details on our data retention periods, please contact us at customerservice@paperandwax.co.

Non-Discrimination

We will not discriminate against you for exercising any of your rights under the California Consumer Privacy Act (CCPA). This means we will not deny you goods or services, charge you different prices or rates, or provide a different level of quality of goods or services if you exercise your rights.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children under the age of 17.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by sending an email and updating the version history of this policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at customerservice@paperandwax.co.

Version History

  • Version 1.0 – Effective July 8th, 2024